Return Policy

1. Customized & Sublimated Items

At Hipona Sports, we specialize in professional, made-to-order sports apparel. We do not offer any returns or exchanges on customized uniforms, personalized gear, or fully sublimated products. Once an order is approved and sent for production, all sales are final.

2. Returns for Blank (Non-Customized) Items

If you purchased blank uniforms (stock items with no customization, logos, or names), you are eligible for a return under our 30-Day Risk-Free Guarantee:

  • Window: You have 30 days from the date of delivery to request a return.

  • Free Returns: We are committed to your satisfaction. Customers do not need to pay for return shipping, and there are no restocking fees for non-customized items.

  • Process: Please contact us to receive a pre-paid return shipping label.

  • Return Address: All returns are processed through our US Warehouse in Westwood, MA.

  • Condition: Items must be brand new, unworn, unwashed, and in their original packaging with all tags attached.

3. Cancellations

Once production begins, costs are incurred. Our cancellation policy is as follows:

  • Within 2 Hours: You may cancel free of charge if production hasn't started.

  • Within 3 Days: A 4% PayPal transaction fee will be deducted from your refund.

  • Post-Approval: Once a custom order is approved and sent for final production, no cancellations or refunds are possible.

4. Damaged or Incorrect Items

We stand behind our quality. If there is an issue with your order:

  • Reporting: Please report damages or missing items within 3 business days of delivery.

  • Evidence: Send photographic evidence to support@hiponasports.com.

  • Resolution: Verified claims for damaged custom items will be remade and shipped from our facility at no additional charge.

5. Refunds

  • Processing: Approved refunds will be applied directly to your original PayPal account within 3-5 business days after we receive and inspect the returned items at our MA warehouse.

6. Sale Items

Only regular-priced items may be considered for return. Any items purchased with a discount code or during a sale are Final Sale and not eligible for return.